Refunds & cancellation
Last updated: 28 September 2026.
KidScreen Report is a prepaid service. You recharge for a month or a year, and nothing is charged again unless you choose to recharge.
1. Free trial
Every new account gets a 7-day free trial. No card is needed and nothing is charged when it ends. Reports stop and the app locks until you recharge.
2. No automatic renewal
We never charge your card on our own. When a plan ends you decide whether to recharge. There is nothing to cancel to avoid a future charge.
3. Stopping the service
- To stop WhatsApp reports, reply STOP to any report.
- To stop measuring a phone, unpair it in the app or remove the child from your dashboard.
- To close your account and erase everything, use the delete data page.
A plan you stop using runs until its end date. Unused days are not refunded, except as set out below.
4. Refunds
- Monthly plan: not refundable.
- Yearly plan: refundable in full within 7 days of payment, if no phone has been paired on the account.
- Adding a child to a yearly plan: the same 7-day rule applies to the amount paid for that child.
- Charged twice, or charged without the plan starting: always refunded in full.
5. How to ask for a refund
Raise a ticket under “Payment or recharge”, or email support@joinlyy.com from the address on your account. Include the payment date and amount. We reply within one working day.
6. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. They usually arrive within 5 to 7 working days, depending on your bank.
7. Delivery of the service
This is a digital service; nothing is shipped. Your plan is active as soon as the payment succeeds, and the weekly report is delivered on WhatsApp every Sunday at 7 PM India time.
8. Missed reports
An outage of WhatsApp or of Android's usage data can delay a single report. A delayed report is sent when the service is back, and is not by itself a reason for a refund.
9. Contact
See the contact page, or read the full Terms of Service.