We're here. Ask us anything.
We reply within 24 hours, Monday to Friday.
Common questions
The code to remove the app from a phone never arrived on my WhatsApp.+
Make sure the number you entered is on WhatsApp and matches the number you signed up with. If you use two SIMs, the parent number and the app's mobile field must be the same. Try again after 5 minutes.
The app says "reports are paused".+
Your plan may have ended. Sign in to your dashboard and check the status. If you just recharged, it takes a minute to sync.
The report shows my child's usage but the times seem off.+
The app reads the same data as Android's Digital Wellbeing. If Digital Wellbeing shows a different number, take a screenshot and email us — we'll look into it.
How do I stop getting reports?+
Reply STOP to the WhatsApp message. We'll stop sending immediately. To delete all data, visit the Delete data page.
My phone keeps killing the app in the background (Xiaomi/Vivo/Oppo).+
Open the app → Settings → follow the guidance for your phone brand to allow Autostart and disable Battery Optimisation.